In very simple and straight forward words, communication means to send and receive information between two or more than two people. The person who sends the message is referred as the sender. On the other hand, the person who receives the information is termed as a receiver. The information that is conveyed may include ideas, opinions, facts, concepts, attitudes, instructions, beliefs, and even emotions. If someone claims to or has superb communication skills, then he or she probably have an aptitude for collecting, conveying, and receiving messages; clearly and collectedly; to and from both i.e. through the body language (facial expressions, arm movement, eye contact, posture etc.) and verbally. No one can deny the significance of everyday communication in all kinds of situations when one is exchanging conversation with someone else. These skills are facilitating from small talk to a deep conversation.
Examples of Communication Skills
Underlined are the top ten communication skills that are known to stand out nowadays.
To be a good listener is one of the best ways of being a good communicator. No one likes someone who cares about putting her two cents in and not to take time out to listen to the other person. Rather one should practice active listening. Active listening is about paying attention to what the other person is saying, rephrase whatever the other person says in order to ensure understanding and last but not the least to ask clarifying questions.
Your body language like hand gestures, eye contact, and tone; everything colors the message that you try to convey. An open stance, relaxes and a friendly tone will make you giving the feel of being approachable and this will ultimately encourage the other person to speak up openly.
Clarity and Concision
Whatever you say should be direct and clear. It does not matter if you are talking to someone face to face, over the phone or via email; the message should be concise and clear. Think before what you say and don’t confuse you audience with excessive talking.
With a friendly tone, like a personal question, a simple smile will encourage the other person to communicate openly and honestly with you.
Making sure you are confident in all your interactions. It ensures your co-workers to believe that you will follow through whatever you are saying. No need to be arrogant and aggressive while communicating with others. Always listen carefully and understand other persons.
Even if you are not agreeing with your coworker, employer or an employee; you should be respectful towards their stance. Listen and give weightage to ideas and opinion.
A good communicator enters any conversation with an open and flexible mind. Be patient to listen and understand the opinion of the other person. Even though you are not agreeing with someone listen and complete the dialogue.
People will be more eager to communicate with you if you pay them and their ideas some respect. For example, listen carefully and avoid distraction when you are on phone. When a person speaks pay attention, make eye contact and listen carefully.
Be able to give and receive feedback is an important communication skill. Supervisors and managers should look for the ways to provide constructive feedback to the employees.
Importance of Communication
In a nutshell, communication is the heart of every organization. Everything you do results from communication either in your personal or professional life. Hence, good reading, writing, listening, and speaking skills are mandatory and essentials.