W. Edward Deming defines quality as a predictable degree of uniformity and dependability, at low costs and suited to the market. He was the one, who popularized quality control in the early 1950s in Japan. He Developed a System of statistical quality control. Deming stresses on workers pride and satisfaction rather than establishment of quantifiable goals. According to him improvement of process in the system rather than the worker, is the cause of process variation. Deming developed that as quality improves, cost will decrease and productivity will increase, resulting in more jobs, greater market share, and long-term survival.
After returned to US he spent some time in obscurity and finally published his book “Out of the Crisis” in 1982. He set out 14 points known as Deming 14 points, according to him if US manufacutring industry apply these points will save the US from industrial doom at the hand of Japanese.
Deming 14 Points of Quality Management
W. Edward Deming 14 points for quality management are following:
1. Create consistency of purpose with a plan.
2. Adopt the new philosophy of quality
3. Cease dependence on mass inspection
4. End the practice of choosing suppliers based solely price
5. Identify problems and work continuously to improve the system
6. Adopt modern methods of training on the job
7. Change the focus from production numbers (quantity) to quality
8. Drive out fear
9. Break down barriers between departments
10. Stop requesting improved productivity without providing methods to achieve it
11. Eliminate work standards theta prescribe numerical quotas
12. Remove barriers to pride of workmanship
13. Institute vigorous education and retraining
14. Create a structure in top management that will emphasize the preceding thirteen points every day.